1. 理解贫困

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  • Holding the state to account through citizen report cards in India (英语)

    When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray...

    文件类型: 工作文件 报告号: 30824 文件日期: 2004年5月1日 披露方式: 作者: Paul,Samuel

  • Development outreach 6 (1) : Client power making services work for the poor (英语)

    In this issue: Special report -Client power: making services work for the poor. The Path to Education: A Multi-Dimensional Approach. Making Services Work for Poor People -guest editorial. Voice and Accountability...

    文件类型: 电子刊物 报告号: 33746 文件日期: 2004年3月1日 披露方式: Disclosed 作者: Ahmad,Junaid Kamal,Duflo,Esther Caroline,Giusti, Daniele,Glennerster,Rachel,Goetz, Anne Marie,Jenkins, Rob,Kremer,Michael Robert,Lochoro, Peter,Maniple, Everd,Martens, Bertin,Mogedal, Sigrun,Odaga, John,Paul,Samuel,Petesch,Patti L.,Ramphele,Mamphela,Reinikka,Ritva S.,Savage,David Thomas James,Srivastava,Vivek

  • 发挥公众评议的作用：班加罗尔公共服务报告卡 (英语)

    市民对公共服务的评议可以揭露低效和腐败，同时促进公共服务的提供者更关注客户意见。因此，公众反馈可以改变行为。 Paul报导了印度班加罗尔市的市民团体是怎样使用公共服务“报告卡”使公众提高对公共服务提供者不良表现的意识，并迫使后者提高效率，更关注客户意见。 报告卡是对该城市服务用户(既有富人也有穷人)所作的一项抽样调查的结果；它根据公众对城市服务各方面的满意程度给提供这些服务的公共机构评级。公众反馈被用来量化腐败程度和其它非直接服务费用。其结果就是公众对公共服务的评价。...

    文件类型: 政策研究报告 报告号: WPS1921 文件日期: 1998年5月31日 披露方式: 作者: Paul,Samuel

  • The urban age - innovations in urban management 3(4) (英语)

    Negotiating change: building local democracy in South Africa. Innovative urban management practices. Institutional behavior change in Tunisian municipalities. Report cards: a novel approach for improving...

    文件类型: 电子刊物 报告号: 17449 文件日期: 1996年1月31日 披露方式: Disclosed 作者: Swilling, Mark,Cheema, G. Shabbir,Yacoob, May,Bendahmane,Diane B,Paul,Samuel,Campbell,Tim E.,KATZ, TRAVIS,Serageldin,Mona,Kipta, Ewa,Fouad, Randa

  • Does voice matter? : for public accountability, yes (英语)

    Recent theory posits that accountability in public service can be enhanced by the use of "exit" and a "voice" mechanisms. With exit mechanisms, users of public services can choose alternative sources of...

    文件类型: 政策研究报告 报告号: WPS1388 文件日期: 1994年12月31日 披露方式: 作者: Paul,Samuel

  • Strengthening public service accountability : a conceptual framework (英语)

    This discussion paper is part of a larger effort within the Bank to analyze and understand the problems of governance and accountability in developing countries as they are pre-requisites for the success...

    文件类型: 出版 报告号: WDP136 文件日期: 1991年11月30日 披露方式: 作者: Paul,Samuel

  • Accountability in public services : exit, voice and capture (英语)

    This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. An important proposition derived...

    文件类型: 政策研究报告 报告号: WPS614 文件日期: 1991年3月31日 披露方式: 作者: Paul,Samuel

  • Emerging issues of privatization and the public sector (英语)

    Pressure to move toward privatization has mounted in the face of severe economic crises both in the developed and developing world. To date, the pace of privatization in the developing world has been slow...

    文件类型: 政策研究报告 报告号: WPS80 文件日期: 1988年9月30日 披露方式: 作者: Paul,Samuel