文件与报告库
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Digital Finance Consumer Risks - Senegal National Study (英语)
This study is part of the activities of the WAEMU Lab for the protection of consumers of digital financial services. The Lab is a project that supports local actors to build a responsible ecosystem for...
文件类型: 报告 报告号: 183696 文件日期: 2023年6月1日 披露方式: Disclosed 作者: Riquet,Corinne,Duflos,Eric Bertrand Pierre,Izaguirre Araujo,Juan Carlos,Navarro,Antoine Thomas,Cissé, Papa,Thiakane, Alphonse D.,Ndao, Habib,Diop, Aliou,Anago, Romuald E. Kouadio,Ouedraogo, Bechir,Mwesigwa, Brian,Blackmon,William Kavanaugh,Mazer, Rafe
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Consumer protection in digital credit (英语)
This paper explores new approaches to address risks and problems in five areas: disclosure of loan terms and conditions; marketing approaches to promote responsible borrowing; appropriate and tailored...
文件类型: 简介 报告号: 119214 文件日期: 2017年8月1日 披露方式: Disclosed 作者: Mazer, Rafe,McKee, Kate
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Recourse in digital financial services : opportunities for innovation (英语)
This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping...
报告号: 106036 文件日期: 2015年12月1日 披露方式: Disclosed 作者: Mazer, Rafe,Garg,Nitin
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Applying behavioral insights in consumer protection policy (英语)
This focus note presents emerging evidence on selected behavioral biases relevant to financial consumer protection,5 their consequences, and how market conduct regulation and other measures might best...
文件类型: 简介 报告号: 90955 文件日期: 2014年6月1日 披露方式: Disclosed 作者: Fiorillo,Alexandra Daves,Mazer, Rafe,Mckee,Katharine
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Applying behavioral insights in consumer protection policy (英语)
This focus note presents emerging evidence on selected behavioral biases relevant to financial consumer protection,5 their consequences, and how market conduct regulation and other measures might best...
文件类型: 简介 报告号: 90955 文件日期: 2014年6月1日 披露方式: Disclosed 作者: Fiorillo,Alexandra Daves,Mazer, Rafe,Mckee,Katharine