文件与报告库
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Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (英语)
This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...
文件类型: 报告 报告号: 173189 文件日期: 2022年7月18日 披露方式: Disclosed 作者: Masud,Harika,Hélène Pfeil,Agarwal,Sanjay,Kumagai,Saki
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A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies (英语)
A grievance mechanism (GM) is a set of procedures and processes to receive, address, and resolve feedback, including complaints, queries, suggestions, and compliments. It is a tool for facilitating the...
文件类型: 报告 报告号: 173188 文件日期: 2022年6月29日 披露方式: Disclosed 作者: Masud,Harika,Agarwal,Sanjay
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Strengthening Grievance Mechanisms in Georgia : Case Study (英语)
This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture...
文件类型: 报告 报告号: 173185 文件日期: 2022年6月29日 披露方式: Disclosed 作者: Pfeil,Helene,Masud,Harika
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Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms (英语)
The tool is presented in five sections: section one: general information about the grievance mechanism collects basic information about the responding agency and the environment in which its GM operates...
文件类型: 报告 报告号: 173190 文件日期: 2022年6月29日 披露方式: Disclosed 作者: Masud,Harika,Pfeil,Helene
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Rapid Assessment of Romanian CSO in the Context of COVID-19 (英语)
Civil engagement is a form of social capital that is widely considered to be one of the key drivers of democracy and good governance. In times of crisis, social cohesion is what keeps people from leaving...
文件类型: 报告 报告号: 153664 文件日期: 2020年10月1日 披露方式: Disclosed 作者: Calin,Alexandra,Volintiru,Clara Alexandra,Kasprovschi,Alina,Masud,Harika,Zambor,Andrei
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International practices to promote budget literacy : key findings and lessons learned (英语)
A budget is a vital document that lays out a government’s economic priorities in terms of policies and programs. The World Bank team’s preliminary scrutiny of practices aimed at promoting budget literacy...
文件类型: 出版 报告号: 115788 文件日期: 2017年6月5日 披露方式: Disclosed 作者: Masud,Harika,Pfeil,Helene,Agarwal,Sanjay,Gonzalez Briseno,Alfredo
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Central Asia - Hydrometeorology Modernization Project : restructuring (英语)
The objective of the Hydrometeorology Modernization Project for Central Asia is to improve the accuracy and timeliness of hydromet services in Central Asia, with particular focus on Kyrgyz Republic and...
文件类型: 项目文件 报告号: 103015 文件日期: 2016年1月21日 披露方式: Disclosed 作者: Masud,Harika
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Strategic framework for mainstreaming citizen engagement in World Bank Group operations : engaging with citizens for improved results (英语)
The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development...
文件类型: 工作文件 报告号: 92957 文件日期: 2014年1月1日 披露方式: Disclosed 作者: Hamad,Qays,Hernandez Uriz,Zenaida,Mahmood,Syed Akhtar,Manroth,Astrid,Masud,Harika,Peixoto,Tiago Carneiro,Rebolledo Dellepiane,Miguel Angel,Seyedian,Aaron,Zakhour,Jad Karim