文件与报告库
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Innovation in Fare Payment Systems for Public Transport in African Cities (英语)
This study of African fare payment systems seeks to understand the emerging payment landscape in public transport in Sub-Saharan Africa, identifying key trends and their implications. The research draws...
文件类型: 报告 报告号: 168374 文件日期: 2022年1月31日 披露方式: Disclosed 作者: Arroyo Arroyo,Fatima,Van Ryneveld,Philip Clive,Finn,Brendan,Greenwood,Karin Chantal,Coetzee,Gerhardus Koch
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Customer-Centric Guide (英语)
Retention, acquisition, and expansion of product use by customers are core challenges faced by financial services providers serving low-income people. The Consultative Group to Assist the Poor (CGAP) customer-centric...
文件类型: 报告 报告号: 133352 文件日期: 2017年9月1日 披露方式: Disclosed 作者: Coetzee,Gerhardus Koch
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The business case for customer centricity (英语)
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
文件类型: 简介 报告号: 119206 文件日期: 2017年4月1日 披露方式: Disclosed 作者: Stahl,Lisa Kristina,Magnoni,Barbara,Coetzee,Gerhardus Koch
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Customer centricity and financial inclusion : lessons from other industries (英语)
Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences...
文件类型: 简介 报告号: 110635 文件日期: 2016年10月1日 披露方式: Disclosed 作者: Burritt,Kiendel Suzanne,Coetzee,Gerhardus Koch