Satisfaction surveys offer a potentially convenient and cost-effective means for measuring the quality of services. However, concerns about subjectivity and selection bias impede greater use of satisfaction data. This paper analyzes satisfaction data about health and educational services from the 2006 second round of the Governance and Decentralization Survey in Indonesia to assess whether satisfaction data can serve as reliable indicators of quality...
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详细
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2009/08/01
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政策研究报告
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WPS5033
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1
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1
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2010/07/01
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Disclosed
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Measuring the quality of education and health services : the use of perception data from Indonesia
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Poverty Reduction & Economic Management