This report and the instruments it proposes aim at assisting public administrators in ensuring that their service delivery mechanisms respond to the needs and expectations of citizens. This document summarizes research undertaken under the set of activities dealing with citizen-centric governance indicators, that is, indicators that measure the capacity of public agencies to put the needs of citizens at the center of their service delivery mechanisms...
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详细
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2018/05/01
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工作文件
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126399
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1
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1
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2018/05/22
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Disclosed
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Indicators of citizen-centric public service delivery
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Public Sector Governance Indicators