This Bank's World newsletter includes some of the following headings: resolve first adjudicate last; building a kinder, gentler culture through teamwork, by Jamil Sopher; improving air quality and urban transport in Bangladesh, by Kevin Rafferty; 360 degree feedback: focus on empowerment; administrative and client support group goes global: the local challenge, by Cynthia Casas; new attitude survey coming this month; and answerline, by Helen Frick.
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