Improving governance is central to improving results in human development. It is clear that money is not enough: improved outcomes from service delivery require better governance, including mechanisms for holding service providers accountable and appropriate incentives for performance. There is therefore a growing demand for indicators to measure how and whether these processes work, and how they affect health and education results. This paper makes...
更多显示
详细
-
2011/06/01
-
政策研究报告
-
WPS5690
-
1
-
1
-
2011/06/01
-
Disclosed
-
Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors
-
quality of service delivery