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Court user feedback : a Swedish case study (英语)

Courts in Sweden have developed an effective way to gauge user satisfaction and improve the court user experience through user feedback. Their results are impressive. This Case Study examines the Swedish approach, methodology, timeframes, costs, results and lessons learned. The Case Study then highlights the extent to which this model may be replicated in other courts. The Case Study offers lessons for courts that are striving to increase user satisfaction...
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